Frequently Asked Questions

Yes! You can place an order over the phone by contacting our customer support team at +961
70 273 527. Please have the product code (SKU) ready for reference to ensure a smooth
ordering process. Our team will assist you in completing your purchase.

Yes! Simply enter the recipient’s address at checkout. Before completing your order, you’ll have
the option to mark it as a gift, add a personalized note, and select gift packaging for a special
touch.

Yes, you can cancel your order as long as it has not been shipped yet.

When registering with Opera Fashion Store, you will need to provide your name, email, phone
number, and address to complete your order.

As part of our commitment to providing you with the best service, we require you to share your
name, email, phone number, and address. These details are securely stored and never
shared with third parties.

Shopping on the Opera Fashion Stores website is simple and convenient. Follow these easy
steps to place your order:
1. Browse & Select – Explore our Men, Women, Shoes, and Brands sections to find your
favorite styles.
2. Add to Cart – Choose your preferred size and click on "Add to Cart" on the product
page.
3. Review Your Cart – Click on the bag icon at the top of the page or go to the "Account"
section to review your selected items. You can also remove or adjust items before
checkout.
4. Create an Account – To proceed with your purchase, sign up by entering your email
address, phone number, and password in the "Account" section.
5. Checkout & Payment – Click on "Proceed to Checkout", enter your shipping details,
and complete your order securely.

You can modify your order, change the size, update billing or shipping details, or remove an
item—before completing the payment. However, once the order has been placed, we are unable
to add items or cancel it.
For further assistance, please contact our customer support team.

Currently, we do not accept card payments for online orders. However, you can choose to pay
cash on delivery or through Whish, OMT, or BoB Cash. If you choose to pay via Whish, OMT,
or BoB Cash, you must provide us with a receipt as proof of payment before your order is
processed.

You can choose to pay in USD or LBP. However, the exchange rate will depend on the market
rate and the rate set by the delivery company at the time of payment. Additional charges may
apply based on your bank’s currency conversion policies.

Yes, you can earn loyalty points when you place an order online. However, at the moment,
points can only be redeemed in-store. We are working on adding this feature to our website
soon!

Our shipments are currently restricted to Lebanon. However, you can place an order from
abroad as long as you provide a local delivery address within Lebanon.

We are pleased to offer free shipping on all orders above $150. For orders below this amount,
a standard shipping fee will apply. Any future changes to our shipping policy will be clearly
communicated to our customers.

We do our best to process and ship your orders as quickly as possible. You can expect to
receive your order within a maximum of 5 working days. Once your order has been shipped,
you will receive an email with a tracking ID so you can track its journey to you.

Our trusted shipping provider will contact you in advance to schedule a convenient delivery
date and time.

Your safety is our priority. Opera ensures that all deliveries are handled with maximum care
and hygiene measures. Our accredited shipping provider follows strict sanitation protocols in
line with international health and safety standards.

Yes, you can request an exchange within 10 days of receiving your purchase.

To arrange an exchange:
1. Contact our customer service at +961 70 273 527 to initiate the request.
2. We will provide you with a delivery contact for returning the item.
3. Send the item back in its original condition with all tags attached.

• A $4 shipping fee applies to each exchange.
• If there is a price difference between the exchanged items, you will be responsible for
  covering the cost.

● Items must be unused, undamaged, and returned with original tags.
● Avoid trying on clothes with makeup, perfume, aftershave, or deodorant that may
leave marks or scents.
● Exchanges are subject to stock availability

Yes! If you are in the Beqaa area, you can visit our store to exchange your items free of
charge.

No, refunds are not allowed. Only exchanges are accepted.

Yes.

For any inquiries related to exchanges, contact us at info@operafashionstore.com or reach
out to our customer support number on +961 70 273 527.